Descripción del puesto

Responsibilities:

• Support the production team with the delivery of multi-language solutions.
• Develop trusted partnerships with your clients, colleagues and suppliers by sharing your expertise and support.
• Work as a member of our global Operations Team.
• Deliver service that meets SLAs, business targets and ISO standards, delights internal and external clients, and is constantly evolving to meet client needs and biggest business opportunities.
• Develop trusted partnerships with our suppliers.
• Collaborate cross team by actively participating in company strategic initiatives.
• Manage enterprise-level, larger and strategic projects predominantly.
• Support your team and the Global Production Team with less complex projects as and when required depending on current business opportunities and global capacity.
• Manage complex multilingual projects involving a variety of services independently, within budget and to client expectations.
• Support Sales from operational perspective to deliver a seamless service to prospects and clients.
• Support Sales with pre-production activities including project planning and costing.
• Oversee end-to-end production processes and solutions development for clients internally and externally.
• Source the most appropriately skilled linguists or suppliers.
• Use translation management software to leverage internal and translation memory (TM) segment repetitions.
• Offer advice, trouble shoot and act as subject matter expert on your team.
• Build and contribute to client guides and workflow documentation.
• Develop expertise in a wide range of sectors and services.
• Responsible for the compliance of our production operation to requirements of ISO 9001 and ISO 17100.
• Conduct project analyses, planning and briefings including project kick-off meetings, design CAPA and perform project post-mortems independently.
• Manage and resolve customer complaints to their satisfaction with minimal support.
• Implement and use the latest translation technologies as well as client specific IT Systems to increase productivity and ensure high-quality of service.
• Proactively identify opportunities to reduce costs, improve workflow and productivity.
• Oversee translation memory and term base development and maintenance for repetitious content and/or specialised terminology.
• Offer best practice advice and make recommendations on workflows to our customers.
• Ensure the company’s administration systems for project data are updated in accordance with our standard procedures.
• Manage project budgets to meet revenue and margin targets.
• Build trusted relationships with external and internal clients and represent the team/the company at meetings.
• Liaise with Sales and IT staff to ensure excellent quality of service and high standards of customer care.
• Collaborate with Sales and participate in pitches, proposals and other sales activities to win new contract business.
• Collaborate with Production leaders and other Project Managers to deliver a team strategy aligned with the Group’s strategic objectives and to deliver team’s revenue objectives.
• Collaborate with other departments (i.e. Sales, Technology Solutions, Productivity Management, Operational Excellence, Linguist Community, File Engineering, Media Localisation, Production Teams) to ensure optimal production process and excellent client service.
• Promote the company’s growth and global collaboration across functions.

Requisitos

Requirements:

• Exceptional written and verbal communication skills in English and preferably one other language.
• A minimum of 3 years’ experience in the supply of client-side translation within a project management role.
• Strong organisational and multitasking skills and the ability to handle pressure when delivering to tight deadlines.
• Competence in using translation management and productivity technology with the ability to learn new technologies and programs quickly.
• Competence in managing projects and tasks involving a variety of services and complex workflows.
• Proven competence in project planning, resource and risk management.
• Experience managing interpreting projects is a plus.
• Knowledge of industry standards and current trends.
• Solution-oriented.
• Good commercial acumen and proven customer-centric approach.
• Flexibility and a positive, ‘can-do’ approach.
• Ability to handle pressure when delivering high volumes and to tight deadlines.
• Excellent communication and interpersonal skills.