Descripción del puesto

We are looking for an experienced Operations Manager to oversee the daily operations of all departments within our Translation and Interpreting Company.

The ideal candidate will be responsible for ensuring smooth and efficient workflows across translation, interpreting, project management, quality assurance, and client services. This role requires strong leadership skills, excellent organizational abilities, and a deep understanding of the language services industry. The Operations Manager will coordinate between various teams to optimize resource allocation, improve operational processes, and maintain high standards of service delivery. Additionally, the manager will handle budgeting, staff development, and client relationship management to support the company’s growth and reputation. This position demands a proactive approach to problem-solving, the ability to manage multiple projects simultaneously, and a commitment to fostering a collaborative work environment. Candidates should have prior experience in operations management within language services or a related field, with a proven track record of driving efficiency and quality improvements. The role offers an opportunity to contribute strategically to the company’s success while managing day-to-day operational challenges in a dynamic and multilingual setting.

Working Hours: 8:30 AM to 5:30 PM PST

Location: open to candidates based in Latin America (remote position)

Responsibilities:

• Manage daily operations across all departments including translation, interpreting, and vendor management.
• Develop and implement operational policies and procedures to enhance efficiency.
• Coordinate resource allocation and scheduling to meet project deadlines.
• Monitor quality assurance processes to maintain high service standards.
• Oversee budgeting and financial management related to operations.
• Lead, mentor, and develop staff to improve performance and engagement.
• Collaborate with sales and client service teams to ensure client satisfaction.
• Analyze operational data to identify areas for improvement.
• Ensure compliance with industry standards and legal requirements.
• Facilitate communication between departments to promote teamwork and information sharing.

Requisitos

Requirements:

• Bachelor’s degree in Business Administration, Linguistics, or related field.
• Minimum 5 years of experience in operations management, preferably in language services.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in project management software and tools.
• Knowledge of translation and interpreting industry standards.
• Ability to analyze data and make informed decisions.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Fluency in English; additional language skills are a plus.