Descripción del puesto

Are you a digital guardian and automation wizard with a passion for innovation? Join our global team, where you’ll be a builder, troubleshooter, and trusted partner empowering our language technology platforms.

This hands-on technical role blends development, automation, API integration, and advanced IT support, keeping our people, processes, and data secure, efficient, and ahead of the curve.

Working Hours: Monday to Friday 8:30 to 5:00 CST.

Location: Open to candidates based in Latin America (remote position).

Responsibilities:

Custom Development & Integration:

• Design, develop, and maintain automation solutions, scripts, and tooling for language operations using Python, PowerShell, TypeScript, React, and C#.
• Build, enhance, and support integrations with XTRF, memoQ, Microsoft 365, APIs, and other workflow platforms.
• Develop and maintain reports and dashboards (PowerBI).

IT Support & Asset Management:

• Provide Tier 2/3 technical support, including troubleshooting applications, endpoints, networks, and user access.
• Manage deployment, configuration, and maintenance of Microsoft 365, Intune, Azure, and Defender environments.
• Coordinate user onboarding/offboarding, permissions, and device lifecycle.
• Update and optimize WordPress website

Process Automation & Optimization:

• Identify manual or repetitive tasks and implement scalable automation across translation management and productivity platforms.
• Document new scripts, code, and processes; maintain an internal knowledge repository.

Security, Privacy & Compliance:

• Serve as Security & Privacy Officer for compliance with ISO 27001, HIPAA, and GDPR standards.
• Monitor and respond to security incidents, risks, and vulnerabilities across all systems.
• Manage our ISMS process, policies and procedures.
• Manage secure API access and data flows, ensuring ongoing audit readiness.

Collaboration & Communication:

• Liaise with internal stakeholders (Project Management, Sales, Partner Services, Leadership) to gather requirements and provide technical support.
• Communicate API documentation, SOPs, training, and technical updates to diverse audiences.

Requisitos

Requirements:

Technical:

• Advanced proficiency in Python, PowerShell, TypeScript, React, and C#.
• Deep Experience with REST API design, integration, and troubleshooting.
• Familiarity with Google Drive, XTRF, memoQ, Microsoft 365 suite, Intune, Defender, endpoint management
• Prior experience with BI/reporting tools (Power BI preferred).
• Knowledge of Microsoft Azure or other cloud environments a plus.

Support & Security:

• Demonstrated background in IT support (Tier 2+, or similar roles) in a cloud/SaaS-heavy environment.
• Strong knowledge of security best practices and regulatory frameworks (ISO, HIPAA, GDPR).
• Experience implementing and supporting compliance documentation, audits, and controls.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Effective communicator with stakeholders at all levels.
• Able to work independently in a distributed team.
• Detail-oriented, proactive, and driven to automate and optimize.

Extra Points

• Experience in the language services, localization, or SaaS/software industries.
• Prior participation in ISO 27001, HIPAA, or GDPR audits.
• Interest in machine translation, workflow optimization, or AI for language technology.

Beneficios

What We Offer

• Unlimited PTO
• U.S. holidays paid
• Bonuses
• A diverse, welcoming work environment
• Opportunities for paid professional development and advancement
• Work from anywhere (as long as you have good internet)
• Regional meetup policy