Descripción del puesto

We are looking for a Language Quality Manager with Life Sciences experience to join our team!

The Language Quality Manager oversees supplier alignment and performance within our squad(s). This role ensures on-time delivery, adherence to client and project-specific requirements, and defect-free service delivery. The Language Quality Manager will engage with customers and internal teams to understand capacity and quality expectations, liaise with Language Services to meet these requirements, and monitor customer Objectives & Key Results. They will take proactive steps to maintain high-quality standards and ensure delivery targets are met.

Responsibilities:

• Align suppliers with client requirements in collaboration with the Partner Engagement Manager.
• Monitor supplier performance, flagging issues related to on-time delivery, task acceptance time, language quality, and adherence to instructions.
• Engage with customers to discuss quality concerns, perform root cause analysis, and implement corrective and preventive actions.
• Establish and maintain quality frameworks, ensuring proper management of language assets (glossaries, style guides, translation memories, etc.).
• Communicate capacity needs and resource recommendations to the Language Services team.
• Act as the primary point of contact for language quality matters, ensuring service level agreements are met.
• Escalate issues when suppliers consistently miss deadlines and collaborate with Language Services on Quality Improvement Plans as needed.
• Conduct and oversee regular quality assessments, reporting insights to clients and internal stakeholders.
• Support process improvements and training initiatives to enhance supplier performance and service delivery.

Requisitos

Requirements:

• Education: Master’s degree in Translation or equivalent experience.
• Strong background in Localization Vendor, Language, or Quality Management, with a deep understanding of quality principles and best practices.
• Experience in Life Sciences.
• Knowledge of the language services industry, including its technology, processes, competitive landscape, and emerging trends.
• Proficiency in Translation Memory tools, Translation Management Systems, and Machine Translation Post-Editing processes.
• Strong data literacy, with the ability to analyze and leverage data for decision-making.
• Proven experience in a fast-paced, client-focused environment, preferably in the translation or localization industry.
• Strong problem-solving skills, ensuring timely and high-quality deliverables while managing multiple priorities.
• Risk assessment and mitigation mindset, with a proactive approach to identifying areas for improvement.
• Excellent written and verbal communication skills in English; additional language proficiency is preferred.
• Ability to present structured arguments and influence colleagues, customers, and vendors.
• Experience in direct communication with partners and customers is a plus.

Beneficios

Benefits:

• National public holidays.
• Vacations: 3 weeks per year.
• Work laptop provided.
• Payment in USD.