Descripción del puesto

As an Operations Specialist, you will play a pivotal role in the day-to-day operations of the company, driving revenue and ensuring that customer commitments are met on time while maintaining the highest quality standards. This position will require a hands-on approach, strategic thinking, and exceptional organizational skills. You will be an early member of our operations team and will have the opportunity to shape our most critical operational processes.

Responsibilities:

• Build and drive critical operational processes to ensure day-to-day delivery of customer commitments.
• Manage and oversee various aspects of daily operations including inventory, procurement, logistics, billing/invoicing, ticketing, timekeeping, project management, and customer service.
• Assist Project teams with planning, scoping, requirements gathering and validation with clients.
• Create an effective feedback loop between the front line, product, strategy, and customers.
• Collaborate with cross-functional teams, including Customer Operations, Product Operations, Data Analytics, HR, Finance, Talent/Procurement, Product Managers, and more to achieve company objectives and KPIs.
• Conduct periodic audits to ensure compliance with standards and regulations.
• Provide support in the onboarding and training of new employees.
• Analyze operational data and metrics to identify areas for improvement.
• Participate in process optimization projects and come up with creative solutions to bottlenecks.
• Assist in financial budgeting and reporting.
• Support multiple squads on rotation as needed.

Requisitos

Requirements

• Advanced English skills.
• Bachelor’s degree in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree in Operations, Engineering, Economics, or Business.
• Minimum of 2-4 years’ experience in an operations role and/or a top-tier consulting firm.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking skills.
• An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results.
• Proficiency in Microsoft Office Suite, with strong Excel skills.
• Analytical, planning, and process improvement capability.
• Experience with reading SQL or demonstrated analytical skills.
• Experience with resource management tools (e.g. Workday).
• Analytical Thinking.
• Time Management.
• Attention to Detail.
• Team Collaboration.
• Process Improvement.
• Flexibility & Adaptability.

Beneficios

Benefits:

• National public holidays.
• Vacations: 3 weeks per year.
• Work laptop provided.