Descripción del puesto

We are looking for a Jr. Scheduling Coordinator to join our team!

With direct supervision, the Junior Scheduling Coordinator builds and maintains relationships with clients and interpreters, and coordinates the delivery of interpreting services, the department’s primary function. The Junior Scheduling Coordinator coordinates a high-volume workload of requests, provides first-level issue resolution and acts as the primary point of contact for clients and vendors. With input from their supervisor, the Junior Scheduling Coordinator balances many factors to wisely purchase services from interpreters and vendors. They also establish trust with clients by responding to all communication in a timely manner, and act in accordance with the company’s interpreting mission and values.

Responsibilities:

Coordinate all aspects of scheduling the delivery of interpretation services for the company’s clients.

• Closely follow established scheduling processes and work within complex scheduling software.

• Assess clients’ needs. Analyze and determine the interpreter most qualified to fill the request.
• Consult with the supervisor as needed, although work is primarily independent.
• Reply to client requests with follow-up telephone calls, emails, and confirmations; and work closely with clients on scheduling needs for their specific departments.
• Screen and triage telephone calls and emails for the company.

Answer phone calls, and discern needs of callers: last minute requests, follow-up with interpreter location, time of arrival, confirmation of interpreter, translation requests, rescheduling and education on referral process.

• Maintain the scheduling ticket queue by reviewing each request and responding appropriately to each request.
• Comply with the scheduling process to keep the requests organized and status up to date with appointment.
• Utilize the scheduling system to schedule interpreter staff. Consult with Supervisor, Interpreter Leads and Interpreter Manager, as needed.
• With close attention to detail, communicate job details with interpreters and clients.

Perform other duties as assigned.

• Cover for lunches/breaks/vacations for other Interpreter Schedulers.
• Attend scheduled training activities and meetings.
• Additional responsibilities as assigned.

Working Hours:

Sunday to Wednesday, 8:00 PM - 6:00 AM ET. This position requires flexibility to work any day of the week as coverage for other team members when needed.

Requisitos

Requirements:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel.
• Experience with Google Docs and Apple/Mac Operating System preferred.
• Ability to work independently in a decentralized environment, without the reliance on direct authority.
• Highest level of personal and professional integrity and ethics.
• Broad understanding of current and emerging technology practices.
• High level of initiative, accountability, and follow-through.
• Value strong teamwork and collaboration skills.
• Demonstrated problem solving and decision-making skills.
• Ability to manage multiple initiatives and projects and prioritize needs.
• Fluent in English.