Descripción del puesto

The Talent & Community Specialist is part of the Global Talent Community team.Their primary responsibilities include learning and executing programs, procedures, initiatives, and special projects as needed by their team. They are also responsible for responding promptly to internal and external queries, ensuring each communication is clear, concise, and helpful. All work must uphold the company’s four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.

Responsibilities:

• Uphold the company’s brand and Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
• Assist the functional team in managing the central talent database, updating trackers, and uploading data according to account-specific guidelines.
• Support the Talent Community team and Quality team with specific guidelines.
• Process, organize, and maintain all paperwork.
• Master all documented processes and requirements, so that they support and educate the community.
• Help file tickets to the appropriate group in Zendesk and ensure tickets are picked up by the correct team member in a timely manner.

Community Experience

• Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
• Own employer-level branding, with a focus on Social Media and other online messaging platforms.
• Host great in-person events to interact with our supply base face-to-face.

Talent Acquisition.

• Recruit new talent into the the company’s Talent Community.
• Offer an engaging pre-hire experience.
• Be constantly researching and improving our recruitment channels.

Partner Success

• Provide premium customer service to our VIP suppliers.
• Ensure a consistent loop-back cycle that enables the company and our suppliers to have full transparency into results and sentiment.
• Develop regional supply strategies.

Talent Transformation

• Understand the available talent levels on the market.
• Develop modules to address gaps between market available talent and current customer needs.
• Measure the success of the modules and constantly improve processes.

Requisitos

Requirements:

• At least one year of relevant experience in recruitment.
• Experience in a fast-paced, client-centric environment, with the ability to adapt to business needs.
• Experience in volume outreach and sourcing campaigns in a high-paced, high-volume environment.
• Fluency in written and verbal English.
• German language skills (desirable)
• Ability to stay organized and informed in a fast-paced environment.
• Good communication skills, attention to detail, and self-driven to meet tight deadlines are essential.
• An objective, problem-solving mindset with mental flexibility, and a “can-do” attitude, having a solution-oriented approach to every challenge.
• Initiative to proactively assess and mitigate risks.
• Enjoys working in a team and derives energy from being within a team and contributing to its success.
• Team player with the ability to problem-solve and show initiative.
• Strong computer literacy, including MS Office, e-mail, internet.
• Proven ability to learn new processes and tools.
• Positive and energetic, thrives in all kinds of social situations regardless of culture.
• Knowledge of the localization industry is desired but not mandatory.

Key Competencies

• Excellent Customer Service skills.
• Naturally inclined towards quality in all areas of responsibility.
• Persuasive communicator with a focus on transparency and building relationships.
• Problem solver with a drive for continuous process improvement.
• Bachelor's degree (BA) from a college or university in a related field, or an equivalent combination of education and experience.

Beneficios

Benefits:

• National public holidays.
• Vacations: 3 weeks per year.
• Work laptop provided