Descripción del puesto

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Requisitos

Responsibilities:

• Prepare quotes and calculate turnaround times for clients (administrative management).
• Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
• Monitor client satisfaction and any increases/decreases in their use of services. Provide feedback on perceived client satisfaction and service completion.
• Detect new sales opportunities bringing add-on business and retaining existing accounts.
• Discuss and plan sales strategies for existing clients with the Business Developers.
• Advise the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
• Try to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
• Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
• Communicate project information to necessary parties in a clear, concise and professional manner.
• Convey specific client requests effectively to project managers.
• Finance governance: Responsible for registering the correct information from the clients when creating the projects in the system: Legal entities (from the client and our company), PO if needed, billing schedule.

Requirements:

• Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
• Desirable: Knowledge of another language.
• Essential: Total command of Microsoft Office.
• Desirable: Knowledge of XTM and/or Phrase, and FineReader.

Education:

• Essential: Middle or higher-level vocational training in administration or university degree.
• Desirable: Master's Degree.

Experience:

• 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.

Beneficios

Benefits

• National public holidays.
• Vacations: 3 weeks per year.
• Work laptop provided.